If you would like to exchange your item(s) for any other GRETHE product, please email us to discuss this with us, we are always on hand to help and advise.

Any approved exchange will be sent to you without incurring any additional postage charges. Exchanged items are subject to availability. We will advise you at the point of contact whether the product you wish to exchange for is in stock. If you wish to proceed with an exchange we will hold this item for 10 days whilst we await your returned item before re-releasing it for general sale. If you have a change of heart and no longer wish to exchange an item, it is really helpful to know this, a short email would be welcomed. If you foresee any delays in the delivery of your returned item, please send us a quick email.

For any exchange inquiries please email us at Customer Service.

Please send the item(s) back to us at the address provided on your sales invoice (also noted above). During extended promotional periods, please allow up to 10 days for your return to be processed once it has been received by us. If we need to get in touch with you regarding your returned item(s), we will use the contact information that you have provided to process your order.

All items must be returned to us in a fully resalable condition, which means being unused with all accompanying documents, un-tampered stickers, undamaged outer packaging, and the inner product unused. GRETHE reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights. Please note that certain products cannot be returned for reasons of health & hygiene.